SHARONA DIAZ: That's when it all turned into alphabet soup. First CERA rolled into town, thinking they've got this under control. Catastrophic Emergency Response Agency. More like Can't Even Run Anything. They started setting up these mass treatment facilities in midtown, which took the load off us but didn't do much else. On the 11th, people started dying. By the 13th, the morgues were full. And on the 14th, we had to start turning people away.