- "When the going gets tough, the tough get going."
- — Roy Benitez
Captain Roy Benitez is a former New York City police officer and the leader of the Joint Task Force (JTF). He commands the Security Wing and plans operations to take back the city from the various factions that have taken over.
A narcotics officer for 8 years, Benitez’s entrance into the force only seemed natural, having been raised by a policeman father. Benitez was one of the first responders on 9/11.
Benitez is largely an idealist cop; he isn’t afraid to do the right thing, even if it means making a few enemies—a courage now rarely seen. For him, there is only ever a right way to do things, and a wrong way.
Past performance reviews have rightly described him as stubborn. Relentless in cracking cases and a grand master at grudge holding, Benitez is a force to reckon with. But for as much he strives to go above and beyond the call of duty, he finds himself at a crossroads with finding the confidence to do so at times.
Benitez and his wife were on the verge of a separation when the Green Poison tragically claimed her life. Already strained by both his commitment to the force and their inability to have children, Benitez’s new found loss carries a guilt he struggles to reconcile. However, this loss, like so many of his experiences, has only challenged him to go beyond his emotional comfort level.
Rescued by The Division when the rioters were attempting to break through Lincoln Tunnel Checkpoint, Benitez took his place at the head of the JTF in order to take back the city from the factions that now claim it as their own. He was reluctant to send the sole Division agent against the factions as he didn't feel right "throwing them to the wolves." Faye Lau responds with "We are the wolves." While he knows that its better to accept help from what little the Division can offer, he isn't too happy about working with "Feds". He and Lau direct the missions to taking down the leaders of the three main factions, Cleaners, Rikers, and the Last Man Battalion. Though by the end of the game, he's amazed and surprised with how the agent turned things around, with the factions retreating, the LMB being pushed back, and order being slowly restored to Manhattan. Before getting back to work he tells the Division agent, "You got skills, kid."