Seven months after the Green Poison outbreak, several Strategic Homeland Division (SHD) agents are defending a civilian settlement from a bandit attack. In the middle of the attack, the SHD network, the system controlling their advanced technology and communications, suddenly shuts down. and they receive a Division distress call from Washington, D.C.

Retaking the Capital

The player’s agent makes their way to the city where The Division and the remains of the local Joint Task Force have set up their Base of Operations in the White House. After defeating an attack on the White House shortly after arriving in the city, the agent is briefed on the general situation by Manny Ortega, The Division Coordinator for D.C. The agent learns that much of the city is under the control of three main enemy factions: the Hyenas, a loosely organized group of several gangs, criminals, and anarchists who seek to take advantage of the chaos, the Outcasts, a fanatical group made up of the survivors of the Roosevelt Island quarantine zone, whom seek to exact revenge on those they believe responsible for their imprisonment and eventual infection, and the True Sons, a highly organized and ruthless group of former Joint Task Force personnel, paramilitaries, and other traitors who seek to gain control over the entire capital. Ortega instructs the agent to work with fellow agent Alani Kelso to help assist civilian settlements, fight the various enemy groups, and restore the SHD network. Meanwhile, Ortega and Kelso uncover information that a cure to Green Poison might be located somewhere in the city, and that President Ellis may have survived the crash of Air Force One and is being held by one of the city's factions. Kelso is reluctant to waste time and resources to rescue Ellis, but Ortega points out that his security clearance may be needed to access the cure.

The agent continues to work to liberate city districts and eventually manages to find and rescue Ellis from Hyena custody. Ellis confirms that a cure to not just Green Poison, but all viral infections, exists but he can only access it with a special briefcase he had with him on Air Force One. However, the briefcase is in the possession of the True Sons who are holding it in their main base at the United States Capitol. With the Capitol too fortified to assault yet, the agent works to strengthen the Division's forces while continuing to weaken the other factions. Eventually, the agent is able to restore the SHD Network, connecting all Division agents nationwide, restoring the power and advantages of the Strategic Homeland Division to all agents across the United States. With the tide turning against them, the various factions retreat to their final strongholds - the District Union Arena, Roosevelt Island, and the United States Capitol. Victories in each stronghold break the factions up and remove their leadership permanently, leaving the factions disorganized and in disarray.

The Invasion

However, as the agent and The Division celebrate their victory, a new faction, the technologically advanced private security contractor Black Tusk, invades the city. Many of D.C.'s landmarks are quickly seized and Ellis goes missing, leaving the agent to head out once again to repel the Black Tusk invasion. During this time, ECHOs reveal that the Black Tusk was responsible for the shutting down of the SHD network and that they had been planning an invasion long before the Agent had arrived, supplying arms to the Hyenas and what not. Similarly, the invasion causes mass chaos in DC, with formerly liberated areas suddenly becoming hot zones and the settlements coming under threat once again. Despite this, the Agent fights through each and every landmark once again, eventually somewhat stabilizing the situation in D.C., and is able to access the Broad-Spectrum Antivirals, apparently hidden in the Ellipse Complex near the White House. It is there that the agent discovers that Ellis had actually handed the Antivirals over to Black Tusk members and that they are now being held at the Black Tusk Tidal Basin Headquarters (in West Potomac Park).

Following this, the agent launches an ambitious invasion to finally remove the Black Tusk from D.C. by attacking Tidal Basin, as well as recovering the antivirals. The mission nearly ends in disaster, with desperate Black Tusk leadership attempting to launch a missile at the White House, but the agent eventually prevails, recovering the antivirals. Despite this, D.C. remains in total disarray, with four major hostile factions now jostling for power over the city in various different ways, while President and traitor Andrew Ellis remains missing.

The Outskirts

After a short amount of time passes, both President Ellis and

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