WOMAN: Finally, yes, hello. I took out a travel insurance policy with you on November twentieth for my stay in New York. Now I'm sure you've seen the news. All the flights out of New York are cancelled and I'm stuck here, but now my hotel is telling me you've stopped paying for my stay.

MAN: Unfortunately, our "travel disruption cover" does not cover flight restrictions due to public health concerns. We are not liable for any expenses incurred.

WOMAN: Oh hell no, you are not pulling that shit on me. Get your manager on the line. I'll hold.

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